Last Updated: [March 15, 2025]
At The Occult Mantra ("the Company," "We," "Us," or "Our"), we are dedicated to delivering your purchases from https://theoccultmantra.com (the "Website") efficiently and reliably. This Shipping and Delivery Policy applies to all physical products ordered through our Website. By placing an order, you agree to the terms outlined below.
1. Order Processing
Processing Time: Orders are processed within 2-3 business days after payment confirmation. During peak seasons (e.g., holidays or sales), processing may take slightly longer.
Order Confirmation: You will receive an email upon order placement and another with shipping details (including tracking information, if available) once your order ships.
2. Shipping Methods and Costs
Shipping Options: We provide standard and expedited shipping options. Available methods and their costs will be displayed at checkout based on your location and order details.
Free Shipping: Orders within India may qualify for free shipping on select items or above a specified order value, as shown at checkout.
Shipping Fees: Costs are determined by package weight, dimensions, and destination. For international orders, additional charges such as customs duties or taxes may apply—these are your responsibility and are not included in our shipping fees.
3. Delivery Timeframes
Domestic Delivery (India): Delivery typically occurs within 5-7 business days after shipping, depending on your location.
International Delivery: Expect delivery within 10-20 business days, subject to customs processing and local postal services. Delays may occur beyond our control.
Remote Locations: Shipments to rural or remote areas may experience extended delivery times. Contact your local postal service for accurate estimates.
4. Tracking Your Order
Tracking Availability: If tracking is provided, a tracking number will be emailed to you once your order ships, allowing you to monitor its progress.
No Tracking: Certain shipping methods (e.g., standard international) may not include tracking. We are not responsible for lost or delayed untracked shipments.
5. International Shipping
Customs and Duties: For orders outside India, you are responsible for any customs duties, taxes, or VAT imposed by your country. These fees are payable upon delivery and are not included in our shipping costs.
Import Regulations: Ensure your order complies with your country’s import laws. We are not liable for items delayed or seized by customs.
6. Delivery Issues
Undeliverable Orders: If an order is returned to us due to an incorrect address or unpaid customs fees, we may refund the product cost (excluding shipping fees) or reship at your expense.
Lost or Damaged Items: Report lost shipments within 7 days of the expected delivery date or damaged items within 3 days of receipt, including photos of any damage for claims.
Late Deliveries: While we strive for timely delivery, we are not liable for delays caused by carriers, customs, or external factors.
7. Contact Us
For shipping-related questions or assistance:
The Occult Mantra
29 A, Shivalik Puram
Uttarakhand, India
support@theoccultmantra.com