Last Updated: [March 05, 2025]
At The Occult Mantra ("the Company," "We," "Us," or "Our"), we strive to ensure your satisfaction with the services provided through The Occult Mantra (https://theoccultmantra.com, the "Website"). This Refund Policy outlines the terms under which refunds may be requested for consultations and courses purchased via the Website. By making a purchase, you agree to these terms.
1. Consultation Charges – No Refunds
All charges for consultations, whether conducted in-person, online, or via other means, are non-refundable. Once a consultation is booked and payment is processed, we do not offer refunds or exchanges under any circumstances, including but not limited to:
-Cancellation by you.
-Dissatisfaction with the consultation.
-Failure to attend the scheduled session.
This policy reflects the time, expertise, and resources committed to providing personalized consultation services.
2. Course Purchases – 30-Day Refund Policy
For courses purchased through the Website, we offer a limited refund option subject to the following conditions:
Eligibility
- Refunds are available only within 30 days from the date of purchase.
- You must not have completed more than 10% of the course content (e.g., lessons, modules, or materials), as determined by our tracking system.
- The course must not be marked as "non-refundable" at the time of purchase (e.g., sale items or special promotions).
Refund Process
To request a refund, contact us within 30 days of purchase with:
- Your name and email used for the purchase.
- Proof of purchase (e.g., receipt or order number).
- A brief reason for the refund request.
Upon receipt, we will review your request and verify eligibility. If approved, a refund will be processed to your original payment method within 7-10 business days.
If denied, we will notify you with an explanation.
Exclusions
No refunds will be issued after 30 days from the purchase date.
Courses accessed beyond 10% completion are not eligible for refunds.
Sale or discounted courses are final and non-refundable unless otherwise stated.
3. General Refund Conditions
Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.
Processing Time: Approved refunds are processed within 7-10 business days, though timing may vary depending on your payment provider.
Non-Refundable Fees: Any additional fees (e.g., transaction or bank charges) are not refundable.
International Purchases: For orders outside India, processing may take up to 40-45 days due to international banking systems. You are responsible for any customs duties, taxes, or VAT, which are non-refundable.
Contact Us
For questions or concerns, contact:
The Occult Mantra
11 Hemkunj, Lane 1
Uttarakhand, India
support@theoccultmantra.com